The term Soldier On or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Building 1, 80 Bellenden Street, Gungahlin, ACT, Australia 2912. ABN: 248 117 60786 and ACN: 159 358 219. The term ‘you’ refers to the user or viewer of our website.
Soldier On is a not-for-profit organization with a mission to enable serving and ex-serving veterans and their families to thrive. Soldier On services are holistic and integrated and can be tailored to meet the needs of individuals and their families. Developed in line with world’s best practice, our services are evidenced-based and have been designed in consultation with Defence personnel, veterans, and their families. The purpose of this policy is to outline when and where we could accept or refuse the gifts and donations. This is a part of our values of being transparent fundraiser and foster ethical fundraising practices among our donors, partners, and broader supporters. It also creates a streamlined and informed giving experience to those who support Soldier On with donations. This policy aligns with the Fundraising Institute Australia (FIA’s) Code of Conduct in Fundraising.
This policy will apply to following internal or external people and stakeholders:
As per ATO’s guideline and definition, Soldier On recognises gift/donation* as:
* Donations are referred as Gift here after.
Soldier On may accept gifts from living donors. The planned gift i.e. Bequest is also accepted from the donor even after death. Assets or gifts donated to Soldier On will become Soldier On’s property. Soldier On board will retain legal authority and responsibility of utilising the gift for the cause and mission of the organisation.
Condition when a gift can be refused and returned
Gifts will not be accepted if Soldier On board determines the gift is not in benefit of veterans and the defence communities we serve. Gifts could be refused and returned to the donor even after receipt of the gifts if Soldier On deems source of gift does not align with its values.
Tax-deductible receipts are issued to the donor by Soldier On for the gift in reasonable time. The National Fundraising Director retains and reserves the decision to determine condition for a particular gift to be refused. The National Fundraising Director will use their sole discretion if this needs to be done through the board. All the donations will be treated respectfully, and Soldier On will politely explain the reason to donor if gift is not deemed acceptable and reason of non-acceptance.
Our site may include a facility for you to make a donation to us. If you use our site to make a donation, it is important that you complete all details as nominated on our site (including your contact details, the method of payment of the donation and the amount of the donation) carefully to ensure that they are correct before clicking on the Donate Now button on our site.
Once you click on the Donate Now button on our site, the donation will be processed and you will be committed to making the donation.
If you have made an error in the details entered on our site relating to the donation, you must notify us by email to firstname.lastname@example.org within 48 hours of making the donation through our site.
We consider requests for refunds on a case-by-case basis, if the error is deemed to be genuine and that a notification of the error is made by email to email@example.com within 48 hours. The auto-generated tax invoice will need to be returned to Soldier On for the refund to be processed.