About Soldier On

Soldier On is a national not-for-profit organisation deeply committed to supporting Australian Defence Force (ADF) veterans and their families to thrive, through a comprehensive suite of services that promote social wellbeing and community integration. 

Soldier On supports participants through the HELP service delivery model:

H – Health and Wellbeing services

E – Employment support

L- Learning and education program

P – Participation and social connection

Our Values

Trusted

Professional

Positive

Resilient

United

Position Purpose

To assist the Soldier On’s Individual Giving team perform retention activities by calling and thanking donors who donate to annual fundraising appeals, namely, the Remembrance Day and Christmas appeals.

As a volunteer, you will contribute towards creating positive experiences for donors and express gratitude for their support of Soldier On’s work with veterans and their families, helping Soldier On to build long-term, positive and sustainable relationships with our donors. 

Responsibilities:

• Call donors and thank them for their donation to the appeal, which is integral to the retention of the program
• Answer general questions, if any, about how the funds raised are used across Soldier On, what programs exist, who can seek help, how else donors can support Soldier On, or about their tax-deductible receipt. 
• Accept feedback, if any, record them and report back to the Individual Giving team
• Approach all conversations with gratitude, respect and professionalism
• Maintain confidentiality and comply with Soldier On’s data protection and privacy policies.

Requirements & Compliance:

• Abide by all governance, policies, and procedures of Soldier On.
• Adhere to the Soldier On Code of Conduct and volunteer guidelines.
• Hold a valid Working with Vulnerable People (WWVP) Check (volunteers) or equivalent.
• Follow all Child Safeguarding Regulations and Policies.

Ideal Skills & Attributes:

• Attention to detail and ability to handle confidential information.
• Excellent customer service/phone manner 
• Strong communication skills, with the ability to speak to donors from multiple demographics and with varying abilities
• A passion to help and ensure donors feel part of our mission
• Strong organisational and administrative skills
• Proficiency in Microsoft Office and basic data entry skills
• Ability to record information accurately and correctly

To apply, please contact volunteering@soldieron.org.au